AWBS Ltd Returns & Refund Policy
Thank you for shopping at Oxford Garden Centre. If you’re not entirely satisfied with your purchase, we’re here to help.
Under the Consumer Contracts Regulations of 2013, you have the right to cancel any off-premises purchases.
Your right to cancel will expire after fourteen working days from the day that you placed the order. If you wish to exercise your right to cancel, please contact us on the following email address: firstname.lastname@example.org quoting your order reference number.
If you have received the goods prior to cancelling your contract, you must arrange for AWBS to collect your order.
The goods in questions must be returned in the same condition as originally delivered and will need to be securely repackaged ready for collection.
If you cancel your order then you are responsible for the cost of returning the goods to us; we will be entitled to charge for the costs of recovering the items, this includes any damage judged by the courier or ourselves to have been caused by the customer.
Once you have notified us that you are cancelling your contract, we will re-credit your credit or debit card account as soon as possible within a period of 30 days starting with the day of the cancellation.
Any orders placed in store are to be returned and credited at our discretion and are subject to a minimum 20% handling charge.
Multibuys or Special Offers cannot be exchanged of refunded if not required.
All Special Orders that are non-stock items must be paid for in full prior to ordering and are subject to a non-refund or return policy.
We do not accept returns of any perishable items such as any plants or lawn turf.
Proof of purchase is always required.
Our Right To Cancel
We have insufficient stock available to deliver within 28 days.
We believe a fraud has taken place.
Any of the goods you ordered were incorrectly listed or priced on our website.
We will contact you as soon as possible and will re-credit your credit or debit card within 28 days of your order.
We cannot be held responsible for any under or over ordering, any reference to sizes and dimensions within the product description are purely for guidance purposes only.
Shortages and Damages
We will have no liability if you fail to notify us of any items that are damaged or of incorrect quantity by email, telephone or in writing within 5 working days of delivery. On notification within this timescale we will endeavour to swiftly resolve your issues.